Technical support is necessary when your computer no longer behaves as usual or no longer works at all and you do not know how to correct the problem.
In some cases, it is possible to correct the problem by phoning your Internet provider, if it is an Internet connection problem. In other cases, you must seek assistance in person.
Improper configuration of your computer could make it vulnerable when you are on the Internet.
A fraudster may also:
- Pretend to be a technician in order to obtain access to your personal information or to spoof you
- Use your personal information in order to commit fraud
How can you protect yourself?
- Find a trustworthy resource person before you have any problems
- Make sure you deal with a reputable supplier
- Document the problems when they occur (what you were doing, what happened, etc.)
- If you provide remote access to your computer to solve technical problems, make sure that this access is not automatic:
- use a mechanism that will need your manual authorization beforehand
- for example, when a technician would like to remotely access your system, he would have to phone you so that you could give him the single authorization number needed to establish the connection
- If a technician comes to your house, check the technician’s ID. If in doubt, call the supplier to confirm his identity
- Stay with the technician during the entire visit • Do not tell the technician your passwords
- If possible, avoid letting the technician take your computer with him, particularly if he insists that it is urgent
- If you give your computer to a technician for repair outside your home, if possible, make sure you do not leave any confidential or sensitive information unprotected